Return Policy

Right of Withdrawal (14-Day Cooling-Off Period)

As a customer of Surf City Cyprus, you have the right to withdraw from your online purchase within 14 calendar days from the date you receive your goods. This right allows you to return the product for any reason, including a simple change of mind.

To initiate a return:
1. Notify Us: Inform us of your decision to withdraw by sending a clear statement via email within the 14-day period.
2. Return the Product: Send the unused product back to us within 14 days of your withdrawal notification or bring it directly to our shop.
3. Condition of Goods: Ensure that the product is in its original condition, with all packaging, tags, and accessories intact.

Refund Process
Upon receiving the returned item, we will process your refund within 7 days, using the same payment method you used for the original transaction .

Return Shipping Costs
-Unless the product is faulty or not as described, you are responsible for the cost of returning the goods.
-Returns must be sent using a courier service of your choice.
-We recommend using a tracked service to ensure safe delivery, as we cannot accept responsibility for returns lost in transit.

Faulty or Misdescribed Goods
If the product you receive is faulty or does not match its description, you are entitled to:
-A free repair or replacement.
-A price reduction or full refund if repair or replacement is not possible.